Warranty

We are constantly improving our quality and service, and we offer a 2-year warranty that will give you peace of mind when you are looking to illuminate your roads with our LED products.

We are located in Anaheim, California.

We cover the whole USA, but if you are in the area you can visit us in person to cover your warranty. If you have questions regarding your warranty you can reach us by texting us on WhatsApp at 949-723-9235 emailing us at warranty@x7sevenusa.com or calling us at 949-723-9235

All warranties cover the product itself. In most cases, we would not require the item returned to us as the warranty claim can be handled by submitting a copy of your receipt, photos, and a small video where we can see the part that is not working properly via email (warranty@x7sevenusa.com) or WhatsApp 949-723-9235

After we receive the information, we will contact you to continue the steps to cover your warranty.

All warranties are non-transferable and are only applicable to the original purchaser.

In both cases, we honor our 2-year warranty on the products purchased directly from x7sevenusa.com or our USA Amazon store.

After our team reviews your claim and authorizes a replacement, you are responsible for the shipping cost.

The client in all instances is responsible for the shipping costs and is Non-Refundable.

To our domestic clients in the main territory of the USA, we offer 30 days to apply for a return and a full refund. After 30 days if the item has not been used yet, then you can get store credit.

Please allow 3 business days for the warranty claim to be processed. If the warranty claim is approved, X7SEVENusa will replace the defective product with the same product. Discontinued items will be replaced with a product comparable in value and performance.

Warranties are only from the original purchase date and will not be renewed or reset with the replacement product.

Installation/removal cost, labor cost, diagnostics tracking services, or any other expenses unrelated to the products are non-refundable.

The warranty does not cover any accidental damages during installation, improper use, mishandling, or intentional modification.

We cannot handle warranty claims for items purchased elsewhere, if it was purchased through a dealer/distributor, that dealer/distributor must handle your claim directly.