Warranty

At X7SEVENusa, we are committed to providing the highest quality and service. That’s why we offer a 2-year warranty to give you peace of mind when choosing our LED products.

We are based in Anaheim, California, and our warranty coverage extends across the entire USA. If you are local, you can visit us in person. For questions, you can contact us via:

Phone: 949-723-9235
WhatsApp: 949-723-9235
Email: warranty@x7sevenusa.com

The warranty covers the product itself.
In most cases, returning the product is not required. Instead, claims can be handled by providing:

  • A copy of your receipt
  • Photos and a short video showing the issue

Send the information by email (warranty@x7sevenusa.com) or WhatsApp 949-723-9235.

Once received, our team will review and contact you to complete the process.

⚠️ All warranties are non-transferable and apply only to the original purchaser.

Our 2-year warranty applies to purchases made directly through x7sevenusa.com or our official USA Amazon store.

  • Shipping costs are non-refundable in all cases.
  • For approved claims, customers are responsible for shipping costs.

For customers within the USA mainland, we offer:

  • After 30 days, unused items may qualify for store credit
  • 30 days for returns and a full refund (if unused)
  • Allow up to 3 business days for processing.
  • Approved claims will result in replacement with the same product.
  • If the item is discontinued, it will be replaced with an equivalent product of similar value and performance.

⏳ Warranties are valid from the original purchase date and do not reset with replacements.

The warranty does not cover:

  • Items purchased through third-party dealers/distributors (those claims must be handled directly with them).
  • Installation or removal costs, labor, diagnostic services, or other unrelated expenses.
  • Accidental damage during installation, mishandling, misuse, or intentional modification.